Question 1

What is a FameCake post?

Accepted Answer

A post is an image, message, or design that you display on a digital screen. You can promote your business or celebrate a personal occasion.

Question 2

How do I create a post?

Accepted Answer

Choose a screen, then upload an image or write a message. Check your artwork, choose your dates, and review the price before payment.

Question 3

Can I preview my design?

Accepted Answer

Yes. Check the preview before payment. Check each screen's artwork when your post uses different screen shapes. You can adjust the image and text before continuing.

Question 4

What image should I upload?

Accepted Answer

Upload a clear image, such as a JPG, PNG, WebP, or HEIC file, up to 50 MB. Match your design to the selected screen's shape. Keep text and logos away from the edges.

Check the preview for cropping, missing text, and unwanted changes before payment. Contact us if the preview does not match your design.

Question 5

What kind of messages can I display?

Accepted Answer

You can advertise a business or celebrate birthdays, anniversaries, graduations, and other personal occasions. Available screens depend on your account type and the screen owner's content rules.

Question 6

Are there any content restrictions?

Accepted Answer

Your post must meet our terms and the selected screen's content rules. We prohibit harmful, unlawful, sexually explicit, and hateful content. Use only images and other material that you have permission to display.

Question 7

How long does approval take?

Accepted Answer

Some posts pass automatic checks. Others need review by our team or the screen owner. Open your post to check its status. We cannot promise an exact approval time.

For a standard daily post, the paid countdown starts with its first play. Contact us if approval or display is delayed for a time-sensitive occasion.

Question 8

Can I change my image or text after payment?

Accepted Answer

Yes. Open My Posts, select your post, and choose Edit Post or Edit Shared Artwork. Eligible paid, scheduled, and active posts support editing on mobile and desktop.

You cannot make another edit while an existing edit awaits review. Changes may need approval before they appear on screen.

Question 9

Can each screen show different artwork?

Accepted Answer

Yes. Eligible posts with multiple screens support separate artwork for individual screens. Open your post and use its individual screen artwork controls. Use Edit Shared Artwork to change the design shared by the remaining screens.

Question 10

Can I move my post to another screen?

Accepted Answer

Open your post and choose Change Screens. Mobile and desktop both support screen swaps.

Paid swaps keep the same number of screens. Replacement screens must cost the same or less and accept your artwork. Completed, cancelled, and some free posts cannot change screens. Screen groups may need to stay together.

Question 11

Can I add more screens to a paid post?

Accepted Answer

On mobile, open your post and choose Change Screens. Keep your current screens selected, then select additional screens. Review the extra price and pay to confirm. You can enter a promo code before payment.

Desktop currently supports swaps but has no payment flow for extra screens. Posts managed by a plan need staff help to add screens. Posts awaiting payment capture or approval may not qualify.

Question 12

Can I change my post's dates?

Accepted Answer

Open your post and choose Move Dates, when available. You can move an eligible post before its first play. The duration stays the same, and there is no extra charge.

Posts managed by a plan cannot use this control. Pending reviews, payment holds, and extensions can also prevent date changes.

Question 13

Can I keep my post running for longer?

Accepted Answer

On mobile, open your post and choose Extend. Select extra days, review the price, and pay. Desktop currently has no Extend control.

Eligible posts can extend before their first play, while running, or within 24 hours after completion. Duration limits, completed settlements, pending payment holds, plans, and older payment accounts can prevent extensions. Use Post again to create a separate post when an extension is unavailable.

Question 14

Can I use the same post again?

Accepted Answer

Open your post and choose Post again, when available. This creates a separate post. Check its artwork, screens, dates, and price before payment.

Question 15

How do I continue or delete a draft?

Accepted Answer

Open My Posts and select the draft to continue. Check expired dates before completing payment.

On desktop, use the draft's trash icon in My Posts to delete it. On mobile, open the draft's details and choose Delete Draft.

Question 16

How does the play guarantee work?

Accepted Answer

Paid posts include a play guarantee. We calculate each site's target using 90 plays per paid screen per paid day. We check the combined plays at each site across the paid period.

Screens at the same site can make up for a stopped screen. Free added screens can also cover a shortfall, even at another site. If you move your post, the replacement screens count towards the guarantee.

If an eligible post misses a site's target, we add free time after the paid period ends. We keep adding time until each site meets its target. You do not need to buy extra days. We email you when the first free extension starts.

The guarantee covers paid screen time. Free posts and free added screens do not increase the target. If your next paid period is already queued, it starts instead of a free extension.

Free extensions provide more time. They do not guarantee display at an exact time or on a specific occasion.

Question 17

How long will my post be displayed?

Accepted Answer

For a standard daily post, each paid day gives a 24-hour window starting from the first play. Screens share their rotation with other content. Your post does not stay on screen continuously.

Play length and frequency vary by screen. Open your post for its current status and play information. Plans and special offers may use different periods.

Question 18

Are the screens on overnight?

Accepted Answer

Many screens switch off overnight or follow a venue's opening hours. Check the selected screen's hours where available. A 24-hour post does not mean 24 hours of continuous display. Do not assume a screen will show a midnight surprise.

Question 19

My post says it is live, but I cannot see it. What should I do?

Accepted Answer

Check the location, screen, and post status in My Posts. If you are at the correct screen, send us the post reference, time, and a photo of the problem.

Report blank, frozen, damaged, or incorrect displays even when the post shows recorded plays. We need to investigate those reports.

Question 20

What happens if my post gets no plays?

Accepted Answer

Check your post's status and start date in My Posts. Some screens do not report plays. A zero count alone does not confirm a display failure.

Eligible paid posts receive free time if they miss their play target by the end of the paid period. We keep adding free time until the target is met. You do not need to buy extra days. We email you when the first free extension starts.

Your guarantee covers the combined plays at each site. The remaining screens can make up for a stopped screen. Replacement screens and free added screens also count towards the guarantee.

Question 21

What happens if my screen fails?

Accepted Answer

Report the fault with your post reference, screen location, time, and a photo. You can choose replacement screens through Change Screens on mobile or desktop.

The guarantee covers the combined plays at each site. A stopped screen does not cause a shortfall if the remaining screens meet that site's total. Replacement screens and free added screens also count towards the guarantee.

Eligible posts receive free time when plays fall below the purchased target. You choose whether to move your post.

Question 22

Why can I not find or select a screen?

Accepted Answer

Search by location or use the code shown on the screen. Availability depends on operating state, account type, artwork, and screen owner rules. Some locations sell several screens together.

If a screen is missing, send us its location and code. We can check its availability.

Question 23

How much does it cost?

Accepted Answer

Prices depend on the selected screens, duration, and options. Review the full price before payment. Extra screens and paid extensions show their own price before you confirm.

Question 24

How far in advance can I post?

Accepted Answer

You can choose a start date up to 30 days ahead. Available durations extend to 365 days. A post can contain up to 50 screens, subject to the selected location and purchase flow.

Question 25

How do I pay or finish an unpaid post?

Accepted Answer

Stripe processes payments. Open My Posts and select your unpaid post to continue. Check its dates and price before payment.

If your bank shows a payment but the post remains unpaid, contact us before paying again.

Question 26

Can I cancel my post?

Accepted Answer

Open your post and choose Cancel this post, when available. You may be able to edit the artwork, move dates, or change screens instead.

Eligible paid posts that have not started receive a refund minus a £1.00 cancellation fee. Uncaptured payment holds are released without that fee. Cancelling an active post does not refund its original payment. Paid modifications are handled separately.

Question 27

Where is my refund?

Accepted Answer

Check your cancellation email for the refund amount. Refunds usually take 5 to 10 days to reach your bank. Separate payments can produce separate refunds.

Send us your post reference if the amount is wrong or the refund has not arrived. Do not send full card details.

Question 28

What if my post is rejected?

Accepted Answer

Check the reason shown on your post. Contact us if you need help changing the content or disputing the decision. We can check whether your payment was captured, refunded, or held.

Question 29

Where can I get an invoice?

Accepted Answer

Open your post and look for its invoice link. Mobile and desktop show invoices when available. Some invoices also offer a PDF download. Contact us if an invoice is missing or incorrect.

Question 30

Why does my promo code not work?

Accepted Answer

Check the code's expiry date and conditions. Some codes require a signed-in account or apply only to particular purchases. Mobile extensions and extra-screen payments include promo code entry.

Send us the code and the error if you think it should work.

Question 31

Can I remove the FameCake frame?

Accepted Answer

Choose the frameless option before payment, where available. The price appears before you confirm. Some screens include frameless display.

There is no customer upgrade control for an existing paid post. Contact us to check the options for that post.

Question 32

How do I get free extra time with Boost?

Accepted Answer

Open your eligible post and find the Boost photo upload. Take or upload a photo showing your post on the physical screen. Both mobile and desktop support uploads.

A verified photo earns an extra day. A qualifying selfie can earn 2 days. The reward applies across the post's screens. Sending a photo in support chat does not submit a Boost claim.

Question 33

Why can I not see my post in My Posts?

Accepted Answer

Use the same sign-in method and account that you used to create the post. A different email or phone sign-in may open a different account.

If the post is still missing, send us its reference from the confirmation email. Do not create or pay for another post to recover it.

Question 34

Can I change my name or email in my profile?

Accepted Answer

Your profile displays your name and sign-in email but has no general editor for those fields. Some payment and support flows let you add a contact email. This does not change your sign-in email.

Contact us if your account details need correction.

Question 35

Can I pause or cancel a subscription?

Accepted Answer

Open the subscription's post to find its controls. You can pause, resume, skip the next renewal, or cancel, depending on its state. Cancelling the subscription lets the current period finish and stops future renewals.

Question 36

What personal information does FameCake collect?

Accepted Answer

We collect information needed to provide the service, including account details, payment records, and uploaded content. Our privacy policy explains how we use and retain this information.

Question 37

How is my payment information handled?

Accepted Answer

Stripe processes your payment information. FameCake does not store your full payment card details.

Question 38

Is my uploaded content private?

Accepted Answer

Your post is intended for public display. Our privacy policy explains promotional use and your account choices. Contact us to report content that uses your image without permission.

Question 39

Who operates FameCake?

Accepted Answer

FameCake Ltd operates the service from the United Kingdom.

Question 40

Who owns the screens?

Accepted Answer

Independent media companies own and operate the screens. FameCake connects customers to those screens and provides the posting service.

Support & FAQs

Creating your post

Changing your post

Seeing your post on screen

Prices, payment, and refunds

Boost and your account

Privacy and about FameCake

Contact Us